Treat Customers like Friends

These are the comments that make it so rewarding to do our job properly. A customer called looking for a RD OLSON Screener and I asked him what he was doing with it. Seems a competitor quoted his Dad a crusher they had in stock and they needed a screen to go with it. Well the crusher is definitely not the right crusher. We had a long talk and our dealer will get out to see them soon and we will figure out what they need, not what we need to sell them.

From an email from the Customer Dale, "Ok thank you. I will be in touch soon as you guys have been the only ones worried about what we need instead of what you want to sell. I appreciate that."